Jagex Online Gaming Testing

Customer : Jagex Games Studio Jagex logo

Application: Online Games Testing & Problem Resolution

Product: NE-ONE Virtual Test Network

Mathew Burnett, Head of RuneScape CoreTech: “Our Operations Engineers are highly skilled but we need them to focus on core business rather than spending time trying to simulate appropriate network conditions. As a result, we were looking for a virtual test network that was quick to set up, easy to use and didn’t require the user to be a ‘network specialist’ to operate it.”

Willem Amoraal, IT Manager: “The cost of purchasing iTrinegy’s NE-ONE has easily been recovered in the savings in time we have achieved by not having to use our old in-house emulator. The ROI for us has been the real ease of use of the product and quick speed of set-up and deployment. However, the main benefit is the fact that we have been able to achieve a higher level of customer service which fits in with our philosophy of providing fantastic experiences for our community.”

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